Customer Care Service unit is a new unit under the Medical Director’s office established in December, 2012 with the aim of providing services to its client. This unit is charged with the responsibility of enhancing patient’s satisfaction.
The existence of the hospital rely mainly on patients care, it is of utmost importance to provide the satisfaction required through well trained professionals including the customer care team.
Customer Care Officers are posted to all the strategic places to ensure that patient’s requirement are met in terms of services rendered, and to ensure that clients’ satisfaction and experience exceed their expectations.
Most importantly, to ensure that clients leave with good stories to tell about the hospital.
The customer care unit is set to promote clients’ satisfaction as well as the image of the hospital.
Okoro-Mong Nnenna V.
Head, Customer Care